This session will explore the opportunities for AI to reduce demand, meet rising citizen expectations and free up employees time to focus on other key areas. It will also examine how progressive organisations are using AI to reimagine how future services can be delivered.

Examples will include Newport City Homes who are launching their in-house designed chat bot "Rob" who provides real time resolutions to administrative tasks. Hear how they collaborated with residents, customer services and IT to deliver a system that is driving cost savings, process efficiencies and customer satisfaction.