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There is a renewed focus on how landlords listen to and engage with residents, and a fresh impetus to develop robust ways in which residents can be involved to shape the services they receive. Both the government’s green paper on social housing, and recommendations from the Hackitt independent inquiry emphasised the importance of empowering residents and ensuring that their voices are heard.

This housing management session will give delegates the opportunity to listen to organisations that have taken a range of approaches to ensure that residents can engage and participate to shape and influence their landlord’s services and strategic plans.