Social housing providers have opportunities to use digital technologies to transform their businesses to achieve higher levels of performance and support achievement of their aims, but what stops them? 

In this session, Deborah Kelly will share findings from her MBA research into digital transformation.  Hear her recommendations on how the sector can accelerate its digital success and become agile, customer centric and adept at leading change by focusing on five underpinning organisational capabilities.

You will also hear directly from the organisations who stood out in her research as being bold and innovative in their approach to digital transformation. What set them apart and what can the sector learn from their journeys?