Take a glimpse into the future and immerse yourself in bigger picture thinking during this session, which will explore the major technology and human behaviour trends that are evolving and influencing the housing sector. What is the potential for technology to help reshape services, workplaces and improve the lives of tenants in a post-pandemic world?

How can we better serve customers in a connected age yet remain inclusive and accessible to all? What digital skills and talent are needed for the future and how do we nurture or acquire them? Take the opportunity to put your work in context and gain ideas on how to stay fit for the future.