The past few years have highlighted the importance of being able to react to the world around us as it changes. As these changes start to have an impact on tenant behaviours RSLs must develop ways of monitoring and understanding this behaviour in order to engage in the best possible ways.

In this panel discussion, Voicescape’s CEO, John Doyle, will facilitate a conversation on how associations are meeting the challenges of income collection amid the cost of living crisis with key revenue collection leaders from: WHG, Thirteen Group and a major UK payment solutions provider (tbc).  We will explore how the application of intelligent digital technology is being used by forward-thinking housing associations to enhance their ability to capture changes in tenant behaviour, allowing them to not only maximise income collection but drive a more targeted and tailored approach to tenant engagement – ensuring tenants receive the support they need.