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2023 conference agenda
Connected Futures Stage - Open to all
The future of customer service
Tue 28-Jun-202212:15 - 13:00Connected Futures stage
Speakers
Has the pandemic altered how social housing providers should define effective and responsive customer service? Could and should changes made as a result of COVID-19 become permanent?
- How have customer behaviours and channel preferences changed during the pandemic?
- Digital first? How to ensure no-one is left behind
- Is the telephone a dying channel? How do we move contact centres away from a telephone-centred culture?
- How to ensure a consistent experience across channels
- How can we support more flexible hours for serving customers?
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