Transformation is an often-used word in housing, but how do you even know where to start? What to transform, how much to spend? who to work with? By getting those decisions right or wrong from the outset of the programme, it can shape the course and overall success of whatever outcome you are seeking to deliver. Hear from Julia Mixter as she describes how Raven approached answering some of those questions and the impact it had on their Better Connected transformation programme when they sought to replace every system through Raven Housing Trust.