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2023 conference agenda

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Connected Futures Stage - Open to all

Using data insight and the customer voice to shape and improve services

Wed 29-Jun-202213:30 - 14:15Connected Futures stage
Speakers
Andrew Van Doorn
Andrew Van Doorn
Chief executive
HACT
Rebecca Reed
Rebecca Reed
Head of insight and development
Housing Ombudsman
Jonathan Cox
Jonathan Cox
Director of data and business intelligence
Housemark
Amy Cheswick
Amy Cheswick
Executive director of customer and transformation
mhs homes
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  • Preparing for the Tenant Satisfaction Measures and new consumer standards - a cultural and operational journey
  • Improving data quality, management and analytics
  • What can we learn from analysing complaints data and use it to drive systemic improvements?
  • How can we use data insight to predict and prevent complaints from occurring?

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