Artificial Intelligence (AI) is a complex topic and in this session, we’ll look at how automation can be used to manage digital demand, solve capacity issues in the contact centre and free up your advisors to focus on more vulnerable residents or those with more complex requirements.

Paying attention to the humans, we’ll show how sentiment analysis and interaction analytics can manage the customer and advisor experience.

In this informative session, we’ll look specifically at use cases in scheduling repairs and managing spikes in demand for rent enquiries, as well as demonstrating how our housing customers have seen real benefits.