With the introduction of Awaab’s Law, landlords are now legally required to take appropriate action to fix issues within prescribed timeframes. Are the sector’s systems, processes and culture up to it?

This session will feature a case study of how Eastlight Community Homes is transforming its approach to repairs in partnership with tenants. 

Join this session to: 

• Learn about the formation of a Resident Design Team, its objectives, and how it is helping Eastlight to be both resident-led and focus on its core purpose
• Hear how a new Repairs Pledge was co-designed with residents, addressing timescales for repairs, systems, processes and culture
• Discover how the pledge is being implemented and how it will be used to hold Eastlight to account
• Understand how members of Eastlight’s Resident Design Team – as well as members of our Resident and Community Empowerment Teams and our Customer Influence Committee – joined Eastlight via our All In community incubator project