Most landlords would agree that meaningfully involving residents in service design and decision-making is the right approach. Yet research has found evidence of “co-washing”, where engagement processes do not devolve any decision-making power to community representatives.

So what does a meaningful co-production process look like? What are the barriers to its adoption as a mainstream practice? For example time, skills, resources and transparent information sharing to support decisions. What happens when ambitions and reality collide? 

Join this session to better understand the business case for investing in co-production and how to do it well and maximise benefits for all.