Increasing engagement with customers is one of the biggest challenges facing social housing. In this session, James Batchelor and Ben Lambert from Alertacall, Kevin Bennett from Bromford, Kate McArdell-Broome from Johnnie Johnson Housing and Claire Bailey from Places for People will share their experience of digital inclusion and customer engagement, including:

•    Engaging with your most difficult-to-reach customers using digital and human contact
•    Accelerating digital transformation in general needs, sheltered and supported housing
•    Increasing customer satisfaction and independence
•    Improving efficiency and detecting changing needs
•    Meeting regulatory requirements
•    Reducing loneliness and improving the mental health of customers and tenants