Artificial Intelligence (AI) is already transforming the way housing providers serve and interact with residents. Whether by smart sensors that anticipate problems before they occur or chatbots that resolve customer issues, AI has the potential to make services more reliable, efficient, consistent and effective.

However, with the pace of change expected and the concerns it raises, this session will explore what AI means for the housing sector and residents over the next 5-10 years. What are the opportunities and risks of wider adoption? What governance and ethical considerations are needed to manage those risks?  How can we ensure that tenants feel confident in its use and that no-one is left behind?