Join us for an insightful session with Jacob Howell, Head of Sales at Prodo, and Rich Harvey, Assistant Director of Digital Transformation at Housing Solutions.

In this event, we’ll delve into the complex landscape of the housing sector, examining significant changes and necessary responses to consumer regulations compliance. We’ll explore the ever-evolving customer expectations and the pressing need to tailor service delivery and communication based on tenant preferences and scenarios. With the drive to improve tenant satisfaction amidst stretched capacities, this session will highlight the strategic importance of developing digital channels.

Discover how targeting specific customer segments with their preferred communication methods can create capacity, freeing up valuable resources and allowing more focused support for residents who cannot engage digitally. We’ll discuss the potential benefits of digitisation, considerations for customer self-service, and share a real-world case study with Housing Solutions.

Don’t miss this opportunity to learn how digital transformation can enhance service efficiency, create capacity, and improve tenant satisfaction in the housing sector.