The introduction of new consumer standards by the regulator is set to transform the landscape of social housing. Landlords now face the dual challenge of aligning their service strategies with these standards while continuing to meet the regulator’s governance and viability standards. 

This discussion will focus on how landlords are integrating the Tenant Satisfaction Measures with the new consumer standards to create a unified approach to service delivery. The panel will explore strategic adjustments, the enabling role of technology, and the broader implications of ensuring tenant needs and satisfaction are at the heart of all services.