Can you predict your tenant complaints? In this session, Jefferson Lynch, CEO at Red Olive will be showing how recent work with a leading housing association has led them to identify and reduce the number of complaints received. Using a data science engine, developed by Red Olive, the housing association has a better understanding of its tenants and their needs, highlighting issues before they become critical and unveiling a new way of working, using the data the housing association already holds. Come and be inspired!