As we look towards 2024 and beyond, the landscape of property services within social housing faces unprecedented challenges. From regulatory demands, such as Tenant Satisfaction Measures (TSMs), to the financial constraints of limited budgets, the sector is under significant pressure. Additionally, with ageing housing stock, the imperative for decarbonisation and retrofitting, and persistent skill shortages further complicate the delivery of high-quality services.

This panel will explore whether a radical rethink is necessary to enhance efficiency and customer satisfaction of property services in social housing, addressing challenges and innovative responses for 2024 and beyond.