The social housing landscape has become more challenging with greater scrutiny and legislation meaning housing providers face an urgent need to modernise and become more efficient, essentially deliver more, better, but for less.

A critical tool to enable this is of course technology, and at the forefront of that is Artificial Intelligence (AI).

This panel discussion will explore how AI can be used as a pivotal tool for social housing providers, addressing issues of service quality and staff productivity and what it can help deliver for organisations, whilst explaining the complexities of AI development, such as data quality, model maintenance, and technological integration as well as addressing the risks of AI. So, organisations have a clear understanding of both the promise and challenges of AI.