It is vital that landlords understand tenants and their needs in order to provide tenant-centric services. Yet their ability to do this is only as good as the quality of their data in the first place. This session will explore how to improve data quality and insight and use it to understand what influences the tenant experience and how to focus improvement activity.

Plus, with forthcoming changes in the information tenants will access about their landlord’s performance, how can we empower tenants to hold their housing providers to account?