2025 conference programme available to all delegates

Tenant voice and housing quality stage - Open to all

Adapting your governance structures to the new consumer standards

Wed 25-Jun-202509:30 - 10:15Tenant voice and housing quality stage / Exhibition hall

Speakers

Head of Housing

Wealden District Council

Director of regulation

Places for People

Head of Property Customer Services and Engagement

London Borough of Camden

Housing policy and change lead

London Borough of Camden

Senior Reporter

Inside Housing

How to embed tenant engagement in governance approaches:
Informal and formal structures
How to equip tenants with the ability to shape, influence and challenge decisions:
Increasing transparency through greater access to information
How can tenants seek assurance and accountability from the board?
How to feed back to tenants particularly when difficult decisions are made
How to appropriately engage vulnerable tenants, for example in supported housing, to ensure they have a voice and the opportunity to influence?