Expectations of housing providers are evolving. New regulations place greater emphasis on tenant satisfaction and customer care - and Awaab’s Law is driving a more rigorous approach to repairs. As a result, landlords are re-evaluating how they position themselves for long-term success.

This panel will explore the legal and reputational risks landlords now face. These include regulatory compliance, readiness for a new inspection regime, more involvement from the ombudsman, increasing expectations from tenants and heightened public scrutiny. It’s clear that housing providers need more than reactive solutions. What worked before may no longer meet the needs of today or tomorrow. So, it’s no surprise that more landlords are looking at strategic digital transformation to enable and embed change. 

It’s not just about making systems digital – it’s about using technology in a way that is responsible, responsive and ready for the future. And having the flexibility to adapt to evolving tenant needs and compliance demands.  

In this session, we’ll explore the importance of building capacity through technology integration and automation - and how the right digital infrastructure can support tenants throughout their entire end-to-end journey, from first contact to final resolution.