Rent arrears may no longer dominate headlines, but their ripple effect on financial sustainability is undeniable. With sector debt nearing £100bn and rental income under increasing strain, this session explores how unresolved arrears are compounding deeper financial challenges. Drawing on the Regulator of Social Housing’s latest Global Accounts data, we’ll analyse the hidden cost of stagnation in income collection and spotlight how data-driven strategies — like those enabled by RentSense — are helping forward-thinking housing providers safeguard their income and bolster resilience. We unpack why now is the time to move beyond reactive arrears management toward proactive financial leadership.