In this session, designed for housing executives, income leaders and finance managers we’ll explore how sector thinking on repayment agreements is evolving and why a smarter, evidence-led approach is leading to protected income, sustained tenants, and strengthened organisational resilience. You’ll hear the latest insights from national research into arrears management, learn practical strategies to reduce break rates and improve financial forecasting, and discover how some landlords are adopting new approaches, including the first use of machine learning and behavioural science in managing agreements at scale. Whether you’re shaping strategy, leading income teams, or focused on financial health, this session will offer fresh thinking, real-world examples, and actionable takeaways for the future of tenancy sustainment.