2025 conference programme available to all delegates

Keynote theatre - Delegate only

Tenant involvement in governance structures to drive better business outcomes

Thu 26-Jun-202512:05 - 13:00Keynote theatre / Exchange auditorium

Speakers

David Hampton

Tenant board member, Southway Housing Trust and board member

Tpas

Jo Causon

Chief executive

The Institute of Customer Service

Cem Savas

Co founder and chief executive officer

Plentific

Judith Romlinson

Tenant board member

Ongo Homes

Tom Bremner

Chief Executive

CDS Co-operative Society

Ruhena Ahmed

Deputy director - social housing quality and residents

Ministry of Housing, Communities and Local Government

• Governance structures and ensuring tenants have a prominent voice in organisations. How are they supported in their role?
• Regulation and government expectations are about reframing the relationship between registered providers and tenants - how far have we come?
• What is good customer service from a very different sector? What can we learn?

2025 conference programme available to all delegates

Tenant involvement in governance structures to drive better business outcomes

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