This session will explore the role of data, insight and AI in capturing and learning from the tenant voice (both formal and informal feedback) and improving their experience. 

Discussion agenda will include: 

- How can you improve the quality of data and insight you hold about tenants?
- How can you use this to understand what influences a good or bad experience and where to focus improvement activity?
- How can you ensure the tenant voice is heard throughout the organisation?  
- Learning from innovative applications of AI to improve the tenant experience