As social landlords strive to achieve a C1 rating and improve Tenant Satisfaction Measures (TSMs), Damp & Mould continues to be a persistent challenge—even for those with high-performing repairs services. This panel explores how providers can take a more proactive, customer-first approach to managing Work In Progress (WIP) and resolving damp & mould issues, with technology and data playing a pivotal role. From gaining real-time visibility into case progression to prevent recurring problems, we’ll examine how harnessing the right tools can transform the tenant journey, ensure wrap around service delivery, and meet the expectations of the new consumer standards.