In this session, chaired by Matt Baird of The Social Housing Round Table, Ben Lambert from Alertacall, Robin Roberts from Sutton Housing Society and Christine Candlish from Places for People will share their experience of how they have delivered transformational change in their organisations and through their outstanding customer engagement including: 

• Increasing customer satisfaction and independence
• Engaging with the most difficult-to-reach customers using digital and human contact
• Transforming social housing properties through the use of airspace and innovative renovation solutions
• Piloting projects and the success criteria for rollout
• Stakeholder management and progressive cultures