Hear how Thirteen is pioneering new ways of engaging with tenants through automation and meaningful communication. With the support of Voicescape’s Engage solution, Thirteen streamline their engagement strategies across multiple campaigns, from damp and mould management to ASB to tenancy terminations, saving valuable colleague time while enhancing customer satisfaction. Discover how automated, self-serve communications enabled Thirteen to deliver faster, more consistent, and more empathetic support – particularly in high-pressure areas like DMC and property access – all while meeting the demands of evolving legislation. Aimed at housing professionals, this session will explore practical applications of digital engagement in housing, the measurable outcomes achieved, and what’s next as Thirteen continue to innovate with AI-driven customer insights.