To ensure meaningful and representative engagement with all parts of the communities in which housing providers work, the sector must think beyond traditional engagement methods. 

This session will help you to understand the barriers to engagement that under-represented groups may be facing. This may include younger, ethnically diverse or LGBTQ+ communities. Are there shortcomings of existing methods and processes that need to be addressed? How can we ensure we are addressing people’s needs and providing appropriate services? This session will consider how housing providers can break down barriers and build the confidence and trust of communities through more appropriate engagement.