Housing and people go hand in hand. Ever more there is pressure for social housing providers to deeply understand their customers. Join an expert panel as they explore how recent regulation changes and challenges have made customer-centric service design essential for meeting needs, driving value, and improving business performance.

By recognising customer diversity and incorporating their voices into operations, you will hear insights of how housing providers are better positioned to deliver more personalised services, optimise resource allocation, and deliver actionable performance reporting. All while providing safe, quality homes and communities where people can thrive.