Omfax Systems

Omfax provide best in class diagnostic software to help organisations improve their contact centre and customer portal services.

We’ve worked with the Housing sector for over two decades and our digital products enable staff and residents to effectively manage all inbound enquiries, bringing clarity and consistency to communication with customers.

Our acclaimed Keyfax response management software is used by housing organisations across the UK for handling tenancy management enquiries and repair requests.

• Keyfax for Staff - Enabling busy customer service advisors to manage a wide range of enquiries and repair requests more efficiently.
• Keyfax Self Service - Giving residents the tools to help themselves by providing a simple online interface, accessible 24 hours a day, via any internet enabled device.
• Online Repairs Training - An effective way for customer service advisors in housing to develop their skills and knowledge, making them more confident and efficient.